Privacy Policy

Algo Schedule Operated by Hainey LLC

Last Updated: July 7, 2026

This document describes how we collect, store, and use your data so you know what to expect.

Who We Are

Algo Schedule is a mobile app that helps pet grooming businesses manage their schedules, routes, and clients. It is operated by Hainey LLC.

If you’re here as a client, you joined through a grooming business — by an email invitation, or with a company sign-up code if the business chooses to enable one. There is no open public sign-up; you can’t create an account unaffiliated with a business.

Who Can Use This App

This app is for adults only (18+). It is a professional business tool — not a consumer social app, not a kids app, and not open to the general public. You join through a grooming business — by email invitation or a company sign-up code — not by open public registration.

What Information We Collect and Why

Your account information When you register, we collect your name, email address, and the service address where your grooming appointments take place. We use this to create your account and book appointments.

Your pet information You can add your pets’ names, species, and breed. This helps your service provider prepare for each visit.

Appointment history Records of your past and upcoming appointments are stored so you and your provider can track services over time.

Messages The app has in-app messaging between you and your grooming service. Message text and any photos you send are stored in our system.

Grooming photos Your service provider may take before and after photos at each appointment. These are stored in the app and visible to you and the grooming business.

Ratings and feedback After a completed appointment, you can leave a star rating and optional written comment. Your service provider sees this feedback.

Your location (clients) We do not track your location as a client. The only location data we collect is your service address, which you provide during registration. We derive coordinates from that address to help your service provider plan their route — your

phone’s GPS is never accessed for this purpose. When you type an address, the characters you enter are sent to Google Places to suggest matching addresses.

Provider location (grooming staff only) If you use the app as a grooming provider and turn on live location sharing, your device’s GPS is shared while you are en route to an appointment so the assigned client can see your approach. It is stored only transiently and you can turn it off at any time.

App usage data (analytics) We use Google Firebase Analytics to understand how the app is used — which features and screens are opened, how often, and whether key actions succeed — so we can improve reliability and the product. This analytics data is limited to app activity and coarse, non-identifying signals (your role, subscription tier, and account/business identifiers). Because it includes an account identifier, it is pseudonymous rather than fully anonymous. It does NOT include your name, email, phone number, address, message text, or pet details, and we do not use it to identify you for advertising or marketing.

Push Notifications

If you allow notifications, we store a device token to send you appointment reminders and updates. You can turn notifications off in your phone’s settings at any time.

In-App Help Assistant

The app includes an AI-powered Help Assistant that can answer questions about your appointments. If you use it, your typed question is sent to Anthropic (the company behind Claude AI) to generate a response. Personal details are masked on your device before your question is sent. We log the question and answer for quality purposes. Under Anthropic’s commercial API terms, data processed this way is not used to train their AI models and is retained by Anthropic only for a limited period under their data-retention policy.

How We Store Your Data

Your data is stored in two places:

On your device — in an AES-256 encrypted local database. The encryption key is stored in your phone’s secure storage (Android Keystore or iOS

Keychain) and never leaves your device.
In the cloud — in Google Firebase (Firestore and Storage). Access is restricted so each user’s data is only visible to them and the grooming business they are connected to.

All data in transit is encrypted via HTTPS/TLS.

Third-Party Services That Power the App

The app is built on several third-party services. Your data passes through them only as needed to provide the features you use:

Google Firebase — handles the database, file storage, authentication, crash reporting, push notifications, and pseudonymous usage analytics
Google Maps / Places — address autocomplete, geocoding your service address, and optimizing your service provider’s route
Anthropic — powers the in-app Help Assistant when you use it (personal details are masked on your device before your question is sent)
Stripe — handles subscription billing for grooming businesses (Stripe does not receive client personal data)
Resend — delivers our transactional email, such as invitations and support replies (receives the recipient’s email address and the message content)

We do not sell your data. We do not share your data with advertisers. We may disclose data if required by law.

Your Choices

Update your profile — name, email, and address can be updated in the app at any time
Delete your account — go to Profile → Delete Account. This deletes your account and your personal data (profile, pets, bookings, and messages) and cannot be undone. Some records tied to a business you worked with — such as appointment history the business keeps for its own records — may be retained by that business.
Turn off notifications — in your phone’s system settings

Children’s Privacy

This app is not for children. It is a professional business tool for adults only. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us through our contact page and we will delete it promptly.

Changes to This Policy

This policy may be updated as the app develops. The date at the top of this document will reflect the most recent version.

Contact

Hainey LLC

Questions about this policy? Reach us through our contact page.

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